It is important that you read and understand these Terms and Conditions before booking with Reset Tours.

By using our website, booking a tour, using our travel services, or otherwise indicating your acceptance of these Terms, you agree to be bound by them and our Privacy Notice. If you do not agree, you may not access or use our Services.

Unless we state otherwise, our Services are intended for individuals who are at least 20 years old. Individuals under 20 must be accompanied by a parent or legal guardian unless explicitly permitted by us.

Please note that these Terms include an arbitration provision that applies to any disputes between you and Reset Tours. By agreeing to these Terms, you:

• Agree to resolve disputes through binding arbitration;

• Waive your right to a trial by jury; and

• Waive your right to participate in any class or representative action.

These Terms apply to all users of our Services, regardless of their country of residence, unless otherwise specified.

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the services provided by Reset Tours (“we,” “us,” or “our”), including booking and participation in any tours, trips, or travel-related services (“Services”).

By booking a tour, using our website, or otherwise engaging with our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.

2. Nature of Services

Reset Tours organizes and hosts snowboard and adventure travel experiences, including coordinating accommodations, transportation, guiding, and activities.

We may work with third-party providers (such as hotels, transportation companies, and activity operators). While we carefully select these providers, they operate independently and are responsible for their own services.

3. Eligibility

• Participants must be at least 20 years old unless otherwise specified.

• Participants under 20 may only attend if accompanied by a parent or legal guardian and with our prior written approval.

• All participants must meet any stated skill level, health, and fitness requirements.

4. Booking & Acceptance

Submitting a booking request does not guarantee a reservation. All bookings are subject to availability and our acceptance. A binding agreement is formed once we issue a booking confirmation.

5. Pricing & Payment

• Prices are listed per person unless otherwise stated

• A deposit (50% of the whole payment) is required to secure your booking. This must be paid within 24 hours of booking confirmation

• Full payment is due 90 days prior to departure unless otherwise specified

Prices may change prior to confirmation due to:

• exchange rates

• supplier costs

• availability

We reserve the right to correct pricing errors.

6. Cancellations & Refunds

BY YOU:

• 90+ days before departure: deposit may be partially refundable (minus fees)

• Within 90 days: generally non-refundable

Specific cancellation terms will be provided at booking.

BY US:

We may cancel a trip due to:

• insufficient participants

• safety concerns

• events beyond our control (see Force Majeure)

In such cases, you will be offered:

• a refund, or

• transfer to another trip

We are not responsible for external costs (flights, gear, etc.).

7. Changes

We may modify itineraries due to:

• weather

• snow conditions

• safety concerns

• operational needs

We will make reasonable efforts to provide comparable alternatives.

8. Travel Requirements

You are responsible for:

• valid passport

• visas (if required)

• travel insurance

• compliance with local laws

Failure to meet requirements may result in denied participation with no refund.

9. Travel Insurance (Mandatory)

All participants must carry travel insurance covering:

• medical expenses

• emergency evacuation

• trip cancellation

Proof may be required prior to participation.

10. Health & Fitness

Our tours are physically demanding.

By booking, you confirm that:

• you are physically capable of participating

• you have consulted a medical professional if needed

We reserve the right to remove participants who pose a safety risk.

11. Assumption of Risk

You acknowledge that snowboarding and travel involve inherent risks, including but not limited to:

• falls and collisions

• avalanches

• changing weather conditions

• remote locations

You voluntarily assume all risks associated with participation.

12. Authority During Tours

Trip leaders and guides have final authority on all safety decisions.

Failure to follow instructions may result in removal from the tour without refund.

13. Third-Party Providers

Third-party services are governed by their own terms.

We are not liable for:

• acts or omissions of third parties

• delays, cancellations, or service failures

14. Optional Activities

Optional activities not included in the itinerary are undertaken at your own risk and are not part of our Services.

15. Force Majeure

We are not liable for delays or cancellations caused by events beyond our control, including:

• natural disasters

• weather conditions

• pandemics

• government actions

16. Media Release

You grant us permission to use photos and videos taken during trips for marketing purposes unless you notify us in writing prior to the trip.

17. Limitation of Liability

To the fullest extent permitted by law:

• we are not liable for indirect or consequential damages

• our total liability is limited to the amount paid for the trip

18. Indemnification

You agree to indemnify and hold Reset Tours harmless from claims arising from:

• your participation

• your actions or negligence

• your violation of laws or these Terms

19. Governing Law

These Terms are governed by the laws of the State of California, USA.

20. Dispute Resolution

Any disputes will be resolved through binding arbitration in California, and you waive the right to a jury trial and class action.

21. Additional Waivers

Participation may require signing a separate liability waiver. Failure to sign required documents may result in removal without refund.

22. Japan-Specific Tour Conditions (if applicable)

• Tours operate in varying snow and weather conditions

• Safety equipment may be required for backcountry access

• Rentals and certain gear are not included unless specified

• Participants must follow all local regulations and guide instructions